Market Benchmarking

Understanding customer experience metrics in the context of the competitive landscape offers considerably more context than insights gathered by businesses that listen to the Voice of the Customer in isolation.

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An integral tenet of the CX Index market benchmarking platform is to shift the focus towards breadth of data. Using this approach, there is much greater scope for value added analysis, the status quo is for vendors to produce deeper software where a large proportion of tailored functionality goes unused.

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According to the 2015 Ovum “On the Radar” report

CX Index is a young, innovative company that has the potential
to disrupt the traditional benchmarking industry by delivering real-time, closed-loop, comparative performance metrics that can
be integrated with a firm’s operational systems.

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a copy here today

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