Even in market leading retail locations, mistakes occur that could be cleaned up. We can provide deep dive analysis to help you understand key drivers from Group to Store to Department to POS level.
A key thing about CX Index™ is that we make it really accessible to every individual across the organisation, and empower your employees to take ownership of the customer experience.
CX Index™ understands retail. We also serve the most customer-focused companies across hospitality, financial services, and high-tech. And that means our retail clients learn from best practices not just in retail but cross-pollinated from other industries.
Retail customers may pop into your store, click through your website, call in with questions, and build a relationship with your brand along the way. Our omni-channel customer experience reporting allows you to track, optimize, and harmonize the touchpoints in your customer journey for a consistent, seamless experience.
Customer feedback can be a source of value and competitive advantage, but without the right tools and framework, it can also be a complex distraction. Your application of technology makes a material impact.
CX Index™ will help you align your organization by unifying feedback across channels and departments.
Just as your customers are discerning in their decision making, as a retailer you need to chose the right vendor, one that will help you define success and deliver the outcomes you desire.
How understanding customer experience in the competitive landscape enhances business performance.
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If you would like any further information on CX Index™ please contact us now!