CX Index™ has entered into a partnership with Provad to provide Voice of the Customer capabilities in the Nordic region. CX Index™ and Provad’s ICC are a great fit, the companies have built an API that connects data full of contextual insight between the two platforms, enabling end users to make smarter decisions based on data that is being transferred in real time. The merging of the platforms’ capabilities delivers terrific synergies to customers of both Provad and CX Index™. It is a powerful combination and early signs are very promising, the product has already been rolled out to five Provad customers with many more ready to follow suit. Watch this space!