Integrations for better customer outcomes

We offer a variety of out of the box and custom integrations

Genesys Pure Engage Cloud

Genesys Pure Engage Cloud Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation.

Genesys Cloud

Genesys Cloud Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface.

Five9

Five9 Five9 Genius, the intelligent cloud contact center, is built on a highly reliable, secure and scalable cloud platform.

Since we integrated CX Index and ICC we have created really powerful synergies. The results speak for themselves, and we are really excited by the prospect of future projects and integrations.

Tuukka Heinonen – Provad, A Visma Company
Custom NPS Integrations

Integration specialists

CX Index has a dedicated team that specialises in integrations. We integrate SAP, Salesforce, Tableau, Snowflake, Freshworks, Zendesk and many more.

Contact us to learn more

Contact us

Surveys with Integrated Data for High Context

Seamlessly integrate value-added metadata to have the context needed to deliver the best outcomes for your customers and your business.

Artificial Intelligence and Big Data

Analyze and react to a high volume of user feedback with our Natural Language Processing Sentiment Analysis capabilities

Stakeholder Engagement

CX Index ensures the right data gets to the right person with appropriate access controls all inside the Five9 Environment

Social Advocate™

Social Advocate™ automates the process of having your satisfied customers advocate and enhance your brand reputation, improving SEO and increasing sales

Metrics Management

Whether it's Customer Effort Score, NPS or CSAT, the CX Index metrics management tool makes it really easy for you to get set up and get the most value from your metrics

Stakeholder Engagement

Agents can track the level of customer satisfaction that relates to their interactions, providing a clear picture

Data Analysis

The unrivalled Data analysis tools on CX Index are geared towards moving the dial on things that matter like agent engagement, first call resolution and customer effort

Case Management / Social Advocate™

A two-pronged approach means we extract the best possible value from both positive and negative customer situations

Genesys Pure Engage Cloud

CX Index is a hosted feedback management platform that makes it easy to capture and distribute feedback with access to relevant information on live, interactive and intuitive dashboards.

The platform architecture of CX Index is designed to make the complex task of getting insights across the various tiers and complex structures of large-scale organizations. This, in turn, frees up time so instead of working on reports you can focus on insights that uncover opportunities for improved performance.

CX Index provides a solution to enhance customer experience and deliver competitive advantage. As strong believers in the efficacy of CX, we understand the importance of delivering an exceptional experience and act as partners as we go together on the journey with our customers to strive for optimal customer experience.

The CX Index contact center suite enables front-line employees to track their own customer satisfaction providing a clear picture of the aspects of their interactions that customers are satisfied or disappointed with. Empowering employees means fostering an environment of trust and helping your team to learn from successes and analyze failures. According to Kinicki & Kreitner, empowerment is about “sharing degrees of power with employees to better serve the customer” (2008, p. 333).

More:

Genesys Cloud

Easy to deploy, Easy to use

An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.

The power to grow

Genesys Cloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.

Understand what’s happening

Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. Reap the benefits of proactive contact center analytics and insights.

Manage your people and systems

Native, intuitive analytics provide powerful insights—from high-level summaries down to customized and detailed views. Leverage these tools to develop and make the most of each employee.

More:

Five9

With Five9 Genius™ the Intelligent Cloud Contact Center we are on a mission to help you transform your contact center and make geniuses of your agents so you can deliver experiences your customer will love.

Customers have high expectations

These elevated expectations are forcing businesses to reimagine their customer experience strategy. Five9 is here to help you transform your contact center and make geniuses of your agents so they can deliver experiences customers love.

Contact Center

Five9 Genius, the intelligent cloud contact center, is built on a highly reliable, secure and scalable cloud platform. That makes it easy to rapidly trial and deploy new services while future-proofing your business by supporting AI and other emerging technologies. And because your contact center is in the cloud, you will have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

More:
Contact Form
Name and Surname fields are required.
Correct Email address is required.
Message field is required.
Acceptance of terms privacy notice is required
Acceptance of data processing is required.
Invalid reCAPTCHA field

Insights

Check out our most recent CX Index Insights about Contact Centres, Integrations and Customer Experience. Here you can learn about the key to CX success for any organisation.

CX-based Compensation Systems - Do They Work?
CX-based Compensation Systems - Do They Work?

Many companies have adopted CX-based compensation systems as a means to encourage employees to improve CX based on metrics obtained through customer feedback. While these compensation schemes are popular, they often backfire, creating more harm than good.

Don't Exhaust Your Customers - How To Avoid the Perils of Survey Fatigue
Don't Exhaust Your Customers - How To Avoid the Perils of Survey Fatigue

To perform a robust and comprehensive survey of your customer base you need a high quantity of high-quality responses. If you are keen on improving your company's customer experience (CX) you are likely excited about getting as much customer feedback from your customers as possible. While your enthusiasm for your feedback surveys is great, your customers likely do not enjoy filling them out as much as you may enjoy sending them.

Why You Should Introduce NLP to Your CX Strategy
Why You Should Introduce NLP to Your CX Strategy

Why You Should Introduce NLP to Your CX Strategy - As human interaction is the cornerstone of any business, introducing NLP to your CX strategy should be a no-brainer to improve CX and gain added insight

Five Steps to Improve Employee Experience
Five Steps to Improve Employee Experience

Five Steps to Improve Employee Experience - Consider these tips to offer your employees a supportive and productive work environment and demonstrate your commitment to their success and wellbeing.

VOC Integration 101
VOC Integration 101

A successful Voice of the Customer programme requires integration with other systems for a holistic view of customer experience

Top 10 Contact Centre KPIs
Top 10 Contact Centre KPIs

Top 10 Contact Centre KPIs - Every channel in the contact centre should be measured and managed to ensure customer needs are being met effectively and efficiently to improve CX.

Trusted by

Loading