CX Index™ has been awarded ISO 27001 certification, the international standard that describes best practices for an information security management system (ISMS).

Compliance with this certification validates that CX Index™ has implemented comprehensive information security practices that protect its users and their information.

According to CEO David Heneghan, “Achieving this standard is an important milestone for us, we feel there is no better framework for managing information security processes and policies than ISO27001.”

The ISO 27001 certification provides a framework that helps businesses like CX Index™ to meet key objectives for implementing a robust information security management system. CX Index™ underwent in-depth testing and assessment by an independent third-party auditor to validate compliance with the standard.

In addition, maintenance of the certification requires an annual review and a three-year re-certification, giving CX Index™ users confidence that their data is continuously protected under these standards.

Since its establishment, security has been a top priority for CX Index™ and achieving this certification is a strong affirmation of this strategy.

To further extend its commitment to supporting in the retail industry, CX Index™ has become a strategic partner with Retail Excellence Ireland.

With a shared commitment to progressive innovation for the best of retail companies, CX Index™ is a natural partner for Retail Excellence Ireland.

In these ever-changing and challenging times, it has never been more important for retailers to offer and deliver exceptional customer experiences. We know in business, if it’s not measured, it’s not managed. The CX Index™ Customer Experience Management platform provides retailers with world class feedback analytics and seamless integrations that are required to deliver the context needed to measure, manage and deliver winning customer experiences. Critically all of this is done in a secure hosted environment with tools in place to ensure compliance with GDPR.

CX Index™ has selected Amazon Web Services, Inc. (AWS) as its preferred public cloud infrastructure provider in
North America.

The AWS integration will allow CX Index™ to bring new infrastructure online at a faster and more efficient rate for its partners and customers. AWS’s advanced infrastructure has made it possible for CX Index™ to better support its customers, boost access and availability, and broaden its North American operations.

CX Index™ will look to AWS to optimize its services and drive innovation and growth for its customers. As part of its ISO27001 certification, CX Index™ has a strict 3rd party vendor selection process in place, meeting the requirements of this was a prerequisite for selection of any partner.

CX Index™ has entered into a partnership with Provad to provide Voice of the Customer capabilities in the Nordic region.

CX Index™ and Provad’s ICC are a great fit, the companies have built an API that connects data full of contextual insight between the two platforms, enabling end users to make smarter decisions based on data that is being transferred in real time. The merging of the platforms’ capabilities delivers terrific synergies to customers of both Provad and CX Index™.

It is a powerful combination and early signs are very promising, the product has already been rolled out to five Provad customers with many more ready to follow suit.

Watch this space!

CX Index™ a leading Customer Experience Management Software announced today that its Voice of the Customer technology will be featured on the Genesys App Foundry.

Through the Genesys AppFoundry, CX Index™ will deliver enhanced listening capabilities to enterprises and SMBs worldwide. CX Index™ believes that the best way for contact centres to deliver great customer experiences is to empower the front line individuals to take ownership of managing their own performance.

The CX Index™ contact centre suite allows this to happen, by seamlessly enabling front line employees to track their own customer satisfaction providing a clear picture of the aspects of their interactions that customers are satisfied or disappointed with. Not all agents are star players, but some have qualities that can be improved for everyone’s benefit. CX Index™ makes this job easier and removes unnecessary reporting work from managers.

A suite of tools has been carefully designed to enable front line team members to take ownership of improving their own customer service performance, providing the capability to better serve customers and deliver winning customer experiences.

You may need to integrate data from a range of channels and data sets and CX Index™ has spent the time making this job relatively straightforward. Listening to the voice of the customer is something our customers love to do.

About the Genesys AppFoundry

The Genesys AppFoundry provides developers, ISVs, VARs and even customers a path to market via a feature rich marketplace-listing portal that allows our customers to browse and search for new solutions that solve problems or add value in their Genesys environment.

In addition to providing a platform to market for new solutions, the program also gives partners the opportunity to co-market their solution at Genesys events, webinars, and to the press. Finally, the marketplace program provides a commercial model that allows third-parties to directly compensate our sales force for sales of apps listed in the marketplace.

The annual list of companies is selected by a panel of experts and members of CIO Reviews’s editorial board to recognize and promote technology entrepreneurship. “CX Index™ has been on our radar for some time for stirring a revolution in the CEM space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch CEM solutions”, said Jeevan George, Managing editor CIO Review.

“CX Index™’s solutions continued to break new ground within the past year, benefiting its customers around the globe and we’re excited to have them featured on our top companies list.”

“CX Index™ is honoured to be recognized by CIO Review’s panel of experts and thought leaders”, said David Heneghan, CEO of CX Index™.

A collaboration of 2 Irish companies, CarTrawler and CX Index™ has won in the customer experience category in Ovum’s 3rd annual “On the Radar” awards for using customer feedback to drive business decisions.

Significantly, the collaboration means that through the CX Index™ platform Cartrawler is able to distribute meaningful data across the global car rental industry and this is central to what led to CX index and Cartrawler winning the award. In a recent piece of research, Jeremy Cox the principal analyst in CRM wrote:

“CX Index™ is a young, innovative company that has the potential to disrupt the traditional benchmarking industry by delivering real-time, closed-loop, comparative performance metrics that can be integrated with a firm’s operational systems.”

At the recent industry congress held in London, Ovum shortlisted Car Trawler for their use of CX Index’s innovative platform using customer feedback to drive business decisions. CarTrawler now leverage the data captured via CX Index™ to ensure that their customers’ experience is being maintained and can pull levers with suppliers to ensure standards are met.

CX Index™ founder and CEO David Heneghan said, that

“A key strategy of CX Index™ is to focus on the breadth of data and partner with businesses that already have access to wide data sets. This approach means that through one channel, we can facilitate distribution of live comparative insights that have a real impact on business decisions across a whole industry.”

“By focusing on this approach, we can change how businesses look at customer data. A convenient by-product of this approach is that we can deliver deeper context on an industry-wide basis at lower cost”.

“CarTrawler have been great supporters of our business and this is our first major project in the context of industry-wide benchmarking. To be shortlisted by Ovum is a great endorsement of our strategy.

CarTrawler is a perfect match for our platform, and we see this is the beginning of a long journey that will be of very significant benefit to CarTrawler, the ground transportation industry and ultimately the customers who are renting the cars.”

Other businesses nominated in the Customer Experience category at the  Ovum Industry Congress which was held in London on May 12^th, were Canadian wireless and internet provider TELUS and mobile network provider Digicel.