CX Index™ has been included as a “Promising Vendor in the CX Marketplace” in Gartner’s “Market Guide for Voice of the Customer Solutions” for 2019. The purpose of the guide is to profile “the largest and most advanced vendors, helping organizations to compare alternatives.” In the guide, Gartner states that “The…

CX Index had the privilege of attending the Enterprise Ireland offices in Stockholm as part of a delegation of Irish companies with the Irish Prime Minister, An Taoiseach Leo Varadkar. The two-day visit to the Nordics by an Taoiseach, took place on October 3rd and 4th included meetings with his…

CX Index’s reach in the Scandinavian market continues to expand, having acquired a tenth customer in Finland. Our Finnish customers include The Finnish Centre for Pensions, a government agency; KSOY and ETK both of which are utility companies; Luona is a healthcare services provider; and Hobby Hall a leading Finnish…

Canada has become a significant market for CX Index™. It is one where we are experiencing a high growth trajectory and we look forward to delivering successful outcomes for our customers here into the future. We are pleased to see coverage of CX Index’s expansion into the Canadian market in…

CX Index™ has been awarded ISO 27001 certification, the international standard that describes best practices for an information security management system (ISMS). Compliance with this certification validates that CX Index™ has implemented comprehensive information security practices that protect its users and their information. According to CEO David Heneghan, “Achieving this standard is an…

To further extend its commitment to supporting in the retail industry, CX Index™ has become a strategic partner with Retail Excellence Ireland. With a shared commitment to progressive innovation for the best of retail companies, CX Index™ is a natural partner for Retail Excellence Ireland. In these ever-changing and challenging times, it has never…

CX Index™ has selected Amazon Web Services, Inc. (AWS) as its preferred public cloud infrastructure provider in North America. The AWS integration will allow CX Index™ to bring new infrastructure online at a faster and more efficient rate for its partners and customers. AWS’s advanced infrastructure has made it possible for CX Index™ to better…

CX Index™ has entered into a partnership with Provad to provide Voice of the Customer capabilities in the Nordic region. CX Index™ and Provad’s ICC are a great fit, the companies have built an API that connects data full of contextual insight between the two platforms, enabling end users to…

CX Index™ a leading Customer Experience Management Software announced today that its Voice of the Customer technology will be featured on the Genesys App Foundry. Through the Genesys AppFoundry, CX Index™ will deliver enhanced listening capabilities to enterprises and SMBs worldwide. CX Index™ believes that the best way for contact…

The annual list of companies is selected by a panel of experts and members of CIO Reviews’s editorial board to recognize and promote technology entrepreneurship. “CX Index™ has been on our radar for some time for stirring a revolution in the CEM space, and we are happy to showcase them…