Social Advocate™

The impact and influence of Consumer Generated Content is increasing all the time.  CX Index has a strong track record of enhancing online reparation with recorded improvements of over 800%

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Here are some interesting stats on the effect
consumer reviews and generated content can have:

71% of people say that Consumer Generated Content influenced their decision to purchase a car.

Young and affluent individuals increasingly create and use consumer-generated content (CGC), with 54% of those aged 25-34 and as much as 87% of the respondents worldwide who earn $150,000 or more indicating CGC has influenced one of their offline purchases.

Consumers are researching
and trusting CGC more

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64% of US online consumers
conducted online research
before making a purchase

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54% have done so on a
mobile phone

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32% of US online
consumers
and 23%
of European online consumers trust
information on a brand’swebsite

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2009 Nielsen survey of 25,000 internet consumers from 50 countries found that 90% of respondents trusted recommendations from people they knew, while 70% trusted consumer opinions posted online.

Every online review that recommends your business is a powerful form of marketing.

At CX Index we leverage feedback to drive authentic positive social media content onto review sites, delivering engagement and trust, so shoppers buy more.

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Our system delivers enhanced
reviews every day on sites such as:

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Google Reviews

TRIPADVISOR

Tripadvisor.com

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Trustpilot.com

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Review Center

“CX Index has had a phenomenal effect on our online reputation. I am in no doubt that this one facet of the exceptional CX Index tool returns a high multiple in ROI when tracked against the cost of the product.”

Head of Brand Loyalty and CX Index client

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How understanding customer experience in the competitive landscape enhances business performance.







We’d love to talk with you.

If you would like any further information on CX Index™ please contact us now!